Refund policy

Call or email us with any questions about the policy below. 

920-892-8116
paddockshop@roadamerica.com

 

Returns/Exchanges
Returns and exchanges must be made within 30 days of purchase date and are subject to management approval.
After 30 days we are unable to offer you a refund or exchange.

To be eligible for a refund/exchange, your item must be unused and in the same condition in which you received it. If it is a pre-packaged item such as a toy, it must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Race Gear & Equipment
  • Gift Cards
  • Event Merchandise such as dated event t-shirts
  • Drop Ship/Custom signs
  • Sale or Clearance Items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Ship/Mail Returns or Exchanges to:
PADDOCK SHOP
N7392 STATE HWY 67
PLYMOUTH WI 53073

  • You will be responsible for paying the shipping costs to return your item.
  • Original or return shipping costs are non-refundable unless your item is deemed defective. 
  • The time it may take for your exchanged product to reach you may depend on where you live.


Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We will exchange your item for another size or replace items if they are defective or damaged.  
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

  • If you have not received an approved refund, re-check your bank account or contact your credit card company or bank.
  • It may take some time before your refund is officially posted.
  • If you're still concerned about your refund, please call The Paddock Shop, 920-892-8116 or email: paddockshop@roadamerica.com.